Shipping policy

Shipping & Delivery Policy

Last updated: August 22, 2026

At VEYRAWOOD, every piece is carefully handcrafted, inspected, and securely packed before leaving our workshop in Vietnam.

Because our products are made by hand and many pieces are made to order, fulfillment may take longer than mass-produced furniture. This additional time allows us to maintain the natural character, structural quality, and craftsmanship of every piece.

This policy explains our production timelines, delivery estimates, shipping charges, import duties, and procedures for delayed, lost, or damaged shipments.

1. Where We Ship

VEYRAWOOD currently ships to:

  • The contiguous United States

  • Alaska, Hawaii, and selected U.S. territories, where available

  • Selected international destinations available at checkout

Shipping availability depends on the product’s packed dimensions, weight, destination, and carrier service coverage.

Oversized products may not be eligible for delivery to P.O. boxes, APO/FPO addresses, certain islands, or locations with restricted freight access.

If we are unable to deliver an order to the address provided, we will contact the customer before dispatch.

2. Order Confirmation

After placing an order, the customer will receive an order confirmation email containing the order number and purchase details.

Customers are responsible for reviewing and confirming the accuracy of:

  • Product and selected options

  • Dimensions

  • Wood finish

  • Customization details

  • Shipping address

  • Email address

  • Phone number

If any information is incorrect, please contact us as soon as possible.

We cannot guarantee that an address, specification, finish, or customization request can be changed after production has started.

For custom orders, production may begin only after the customer has approved all required dimensions, drawings, finishes, and customization details.

3. Production Time

Most VEYRAWOOD products are handcrafted or made to order.

Our standard estimated production time is:

7–20 business days

Production time begins after:

  • Payment has been successfully processed

  • All product specifications have been confirmed

  • Any required custom dimensions or drawings have been approved

Business days do not include weekends or public holidays in Vietnam.

The exact production time may vary depending on:

  • Product size and complexity

  • Custom dimensions

  • Selected wood and finish

  • Natural material availability

  • Drying and finishing requirements

  • Quality inspection

  • Current production volume

Highly customized or exceptionally complex projects may require a longer production period. If so, the estimated production time will be provided to the customer before production begins.

Production estimates are not guaranteed completion dates. If a substantial delay occurs, VEYRAWOOD will contact the customer using the email address provided with the order.

4. Shipping Categories

VEYRAWOOD products are divided into two shipping categories based on their packed dimensions, weight, and delivery requirements.

Small and Standard-Size Products

Small products are shipped using international parcel or express delivery services.

Estimated shipping time after dispatch:

5–12 business days

Large and Oversized Products

Large products may require oversized parcel delivery, consolidated freight, or specialized furniture transportation.

Estimated shipping time after dispatch:

30–45 calendar days

Some large shipments may require a scheduled delivery appointment. The carrier may contact the customer by telephone or email before delivery.

The shipping category applicable to a product should be displayed on the product page, at checkout, or in the order confirmation.

5. Total Estimated Delivery Time

Production time and shipping time are calculated separately.

Small and Standard-Size Products

  • Production: 7–20 business days

  • Shipping: 5–12 business days

  • Estimated total: approximately 12–32 business days

Large and Oversized Products

  • Production: 7–20 business days

  • Shipping: 30–45 calendar days

  • Estimated total: approximately 6–10 weeks

These timelines are estimates and begin after payment and all product specifications have been confirmed.

Delivery may take longer due to customs inspections, severe weather, remote-area delivery, carrier disruptions, government restrictions, or circumstances outside our reasonable control.

6. Shipping Charges

Shipping charges are calculated based on:

  • Product dimensions and weight

  • Packaging requirements

  • Shipping category

  • Delivery destination

  • Carrier service

  • Remote-area or specialized delivery requirements

Available shipping charges will be displayed at checkout whenever possible.

For oversized products, remote locations, or highly customized orders, VEYRAWOOD may need to prepare a separate shipping quotation.

If an additional shipping charge is required, we will contact the customer before dispatch. No additional charge will be collected without the customer’s knowledge and approval.

7. Import Duties and Customs Charges

VEYRAWOOD covers applicable import duties and standard customs clearance charges for eligible orders.

Our international shipments are arranged on a duties-paid basis whenever supported by the destination and shipping service. Customers should not normally be required to pay additional import duties when their order arrives.

The amount paid to VEYRAWOOD includes:

  • Applicable import duties

  • Standard customs clearance charges

  • Standard brokerage fees arranged by VEYRAWOOD

Import duties are different from sales tax. Applicable state, local, VAT, GST, or other sales taxes may still be calculated and collected at checkout when required by law.

Charges caused by circumstances outside the standard import process are not included, such as:

  • Storage fees caused by an unavailable recipient

  • Redelivery charges

  • Address correction fees

  • Charges caused by inaccurate customer information

  • Fees resulting from refusal to accept delivery

  • Special permits or inspections requested by the customer

  • Charges caused by failure to cooperate with customs or the carrier

If a carrier unexpectedly requests payment of an import duty that should have been covered by VEYRAWOOD, please do not refuse the shipment. Contact us immediately at veyrawoodglobal@gmail.com and provide the order number, carrier notice, and requested payment details.

We will review the request with the carrier and provide further instructions.

8. Tracking Information

When an order has been dispatched, the customer will receive a shipping confirmation email with available tracking information.

Tracking information may require 24–72 hours to update after the carrier accepts the shipment.

Large or freight shipments might not receive the same frequency of tracking updates as express parcel shipments. The carrier may contact the customer directly to arrange final delivery.

Customers are responsible for:

  • Monitoring tracking updates

  • Responding to carrier communications

  • Providing any information reasonably required for customs clearance

  • Being available to receive the shipment when required

9. Address Changes

Please verify the shipping address carefully before submitting an order.

To request an address change, contact us immediately and provide:

  • Order number

  • Customer name

  • Original shipping address

  • Corrected shipping address

We cannot guarantee address changes after the order has entered production, been packed, or transferred to the carrier.

If a shipment is returned because the customer provided an incorrect or incomplete address, the customer may be responsible for the cost of redelivery.

10. Delivery Appointments and Access

Large and oversized products may require a delivery appointment.

Customers are responsible for ensuring that:

  • The delivery address is accessible to the carrier

  • The recipient can be contacted by telephone or email

  • Doorways, stairs, elevators, and entry areas are suitable for the package

  • Building or property access has been arranged in advance

Unless otherwise stated, standard delivery does not include installation, unpacking, assembly, wall mounting, or removal of packaging.

Any special delivery requirement should be discussed with VEYRAWOOD before placing the order.

11. Failed Delivery and Unclaimed Shipments

A shipment may be returned, held, or placed in storage if delivery cannot be completed because of:

  • An incorrect or incomplete address

  • Repeated unsuccessful delivery attempts

  • Failure to arrange a delivery appointment

  • Failure to respond to the carrier

  • Refusal to accept the shipment

  • Failure to provide required customs information

Additional redelivery, return, handling, or storage costs caused by these circumstances may be charged to the customer or deducted from an eligible refund where permitted by law.

Refusing delivery does not automatically qualify an order for a full refund.

12. Inspecting Your Delivery

Please inspect the package as soon as it arrives.

If the package appears damaged, photograph the following before discarding or removing the packaging:

  • All sides of the package

  • Shipping label

  • Crushed, punctured, opened, or wet areas

  • Internal protective packaging

  • Entire product

  • Close-up views of any damage

Please keep all original packaging until the product has been fully inspected.

Natural variations in wood grain, color, texture, knots, organic edges, and shape are inherent characteristics of real wood. These variations make every VEYRAWOOD piece unique and are not normally considered shipping damage or manufacturing defects.

13. Damaged Products

If an order arrives damaged, contact VEYRAWOOD within 7 calendar days of delivery.

Email veyrawoodglobal@gmail.com and provide:

  • Order number

  • Customer name

  • Description of the damage

  • Photograph of the complete product

  • Close-up photographs of the damaged area

  • Photographs of the shipping box

  • Photographs of the internal packaging

  • Photograph of the shipping label

Do not discard the packaging, repair the product, or return it without authorization.

After reviewing the claim, VEYRAWOOD may offer an appropriate resolution, including:

  • Replacement component

  • Repair assistance

  • Partial refund

  • Replacement product

  • Authorized return

The appropriate resolution will depend on the product condition, extent of damage, available repair options, shipping method, and applicable consumer protection requirements.

Prompt reporting helps us submit a carrier claim. This reporting period does not limit statutory consumer rights that cannot legally be excluded.

14. Lost Shipments

A shipment is not considered lost solely because tracking has temporarily stopped updating.

If tracking shows no movement for an extended period, or the shipment is marked as delivered but cannot be located, customers should:

  1. Inspect the delivery location and surrounding area.

  2. Ask household members, neighbors, reception staff, or building management.

  3. Contact the shipping carrier.

  4. Contact VEYRAWOOD with the order number and tracking number.

We will assist with opening a carrier investigation when appropriate.

A replacement or refund will be considered after the carrier investigation and eligibility review have been completed.

15. Split Shipments

Products from the same order may be shipped separately due to differences in:

  • Production schedules

  • Product dimensions

  • Packaging requirements

  • Carrier restrictions

  • Shipping methods

Separate tracking information may be provided for each shipment.

16. Delays Outside Our Control

VEYRAWOOD is not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Customs inspections

  • Carrier disruptions

  • Severe weather

  • Natural disasters

  • Transportation interruptions

  • Labor disputes

  • Government restrictions

  • Remote-area conditions

  • Incorrect customer information

  • Failure to respond to a carrier or customs request

We will make reasonable efforts to communicate known delays and assist customers in working with the shipping carrier.

17. Contact Us

For questions about production, shipping, tracking, or delivery, please contact:

VEYRAWOOD Customer Care
Email: veyrawoodglobal@gmail.com
Response time: 1–2 business days

Please include your order number when contacting us about an existing purchase.